Privacy Policy For The Products
At LetUSense, we take your privacy seriously. This Privacy Statement for LetUSense Products and Services (“Privacy Statement”) describes information that LetUSense LLP and its subsidiaries and affiliates (collectively, “LetUSense”) collect, use, share, and store, including personal information (i.e., information that personally identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information). This document focuses on information related to the operation of LetUSense products and services, including the TrackBot™ and other products from LetUSense (collectively, “LetUSense Products”). In this Privacy Statement, the expression “LetUSense Products” also includes our Web Apps, Mobile Apps, and Subscription Services as defined in our Terms of Service. We provide additional details about how we collect and use information from our public web sites in our Privacy Policy for LetUSense Web Sites.
Our Promise:
- We will be transparent about the different types of information we collect and how we use them.
- We will ask your permission before sharing your personal information with third parties for purposes other than at your request or to provide LetUSense’s Products, and to do so only when we think they will provide you with a welcome additional service.
- We will use best-in-class data security tools to keep your data safe and protect the LetUSense Products from unauthorised access.
Your Consent:
- Consent to data collection and processing. By using LetUSense Products, you agree to allow us to collect and process information as described in this Privacy Statement.
- Consent to data export. Your personal information may be collected, processed and stored by LetUSense or its service providers in India, Singapore, the United States and other countries where our servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you are using LetUSense Products in the European Union or other regions with laws governing data collection and use that may differ from Indian law, you consent to the transfer of your personal data to the United States and other countries where LetUSense operates.
TrackBot™ collects:
- Setup information you provide
- Your Location (Based on user role in the App)
- Daily operational data that is updated
- Technical information from the device
Setup information you provide: When you install the TrackBot™, you’ll be asked several questions in order to help us create an initial configuration. This information helps us to map your daily operational activities. Data from the IoT devices: Every time IoT devices detect any data, they send the data to our servers running monitoring application in real time or to its nearest time stamp as permitted by communication technology. The data is processed in our server to display in meanigful way in the app.
Your Location (Based on user role in TrackBot™ App) : Certain task updates or value update in certain modules may require verification of the User location from where the update is made. These updates are made by users with specific roles assigned. So based on the role assigned to the user your location will be collected to validate if the task performed is within the boundary. The location of the Users with Role like MC Users / Admins will not be collected. User could disable the location access in the app or can contact TrackBot™ support to stop collecting the location, however in this case certain features of the app may not work as expected. Data from the IoT devices: Every time IoT devices detect any data, they send the data to our servers running monitoring application in real time or to its nearest time stamp as permitted by communication technology. The data is processed in our server to display in meanigful way in the app. Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with the TrackBot™, we record your IoT device model and serial number, software version, and technical information such as battery charge level. What information is shared among multiple connected LetUSense Products? If you have multiple LetUSense Products interfacing with one another, the products will share certain information with each other. This sharing may occur locally among connected devices (both LetUSense and third-party devices). Sharing can also occur between LetUSense Products and your mobile device or application, or among LetUSense's servers. Additional authorised Users: LetUSense may provide you with the ability to enable additional authorised users to access your account. If you do so, the additional authorised users may control and view all of your devices, content. Invited users may also add additional authorised users to your account, so be careful to add only those you trust. An invited user must have or create a TrackBot™ account, and information about invited users (like email address, name, or changes to product settings) will be stored with your account. Email Addresses and mobile phone numbers: When you create a TrackBot™ account, we collect and store your email address and mobile numbers. From that point forward, your email address is used for communications from LetUSense. In addition, LetUSense may provide you with the ability to enable individuals to access your account as additional authorised users. We will ask you for the email address of any such individuals and automatically send an email invitation on your behalf. LetUSense stores this information to send this email. Basic Profile Information: Your account allows you to provide certain basic profile information like your name and profile photo. Names and profile photos may be shown to others in connection with the Services. For example, if you invite someone as an additional authorised user, he or she will be able to see your name and photo. You should only use photos you are willing to make public. Remember that when you visit our Sites, we collect personal information as described in our separate Privacy Policy for LetUSense Web Sites. Like most Internet sites, we routinely record log entries (including information such as your IP address) and technical information (such as your browser type and version) when your browser, mobile device or LetUSense Product contacts our servers. How does LetUSense use the information it collects? We use this information to provide, develop and improve LetUSense Products and services, including to make assessments and recommendations about products, safety, or energy use. We may use your contact details to send you this information, or to ask you to participate in surveys about your LetUSense use, and to send you other communications from LetUSense. We may also use this information in an aggregated, non-identified form for research purposes and to help us make sales, marketing, and business decisions. For example, we use aggregated user information about the number of active IoT devices connections and their consumption to use in the case studies and other marketing collaterals. We never use any personally identifiable data in any such case studies or marketing collaterals. We may use service providers to perform some of these functions. Those service providers are restricted from sharing your information for any other purpose. We use industry-standard methods to keep this information safe and secure while it is transmitted over your home network and through the Internet to our servers. Depending on your location and type of data, LetUSense may process your personal information on servers that are not in your home country. In what circumstances does LetUSense share my information? Under no circumstance we share personal information for any commercial or marketing purpose unrelated to the activation and delivery of LetUSense Products and services without asking you first. Period. We do not rent or sell our customer lists. The following are the limited situations where we may share personal information: With your explicit consent: We may share personal information when we have your consent. One example of this would be if you invite another user to access the Products on your account as an additional authorised user. For external processing: We have vendors, service providers, and technicians who help with some of our processing and storage, including helping to answer your questions. They may also assist with monitoring our servers for technical problems. These technicians (as well as LetUSense employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-LetUSense purposes. We also have strict policies and technical barriers in place to prevent unauthorised employee access to video data. As part of business transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection. For legal reasons: We may provide information to a third party if we believe in good faith that we are required to do so for legal reasons. For example, to respond to legal process, or comply with state and penal laws (or the applicable laws of foreign countries other than the United States). We may share non-personal information (for example, aggregated or anonymised customer data) publicly and with our partners. Support/ticket related data LetUSense will ensure complete safety and protection of end user data acquired through various support channels and will not share this with any other party without the explicit written consent from the customer. In the event of such consent, LetUSense will be absolved of any liability arising due to misuse of personally identifiable information. How long does LetUSense save my personal information. LetUSense generally stores your personal information on LetUSense’s servers until you delete or edit it, or for as long as you remain a LetUSense customer in order to provide you with LetUSense Products. As described above, some information is processed and stored directly on the LetUSense device. All personal information is encrypted as it is transmitted to LetUSense and cannot easily be accessed. Please note that this Privacy Statement may change from time to time. We will provide notice of any changes on the website or by contacting you. If you have any questions, please contact us at [email protected] with Privacy in the subject line.